Frequently Asked Questions

Everything you need to know about our signature blends and service.

How do I ensure my coffee stays fresh after opening?

To maintain optimal flavor, store your beans in a cool, dark place inside an airtight container. We recommend consuming our coffee within 4 weeks of the roast date for the best experience.

What is your shipping policy for coffee beans?

We ship nationwide via standard and express carriers. Orders are typically processed within 24-48 hours of roasting to ensure you receive the freshest product possible.

Can I return coffee if I don't like the taste?

As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or the product is damaged, please contact our support team for a replacement or refund.

Do you offer a subscription service?

Yes, we offer flexible subscription plans that allow you to receive your favorite Black Sheep blends on a weekly, bi-weekly, or monthly basis at a discounted rate.

Are your coffee beans ethically sourced?

Absolutely. We work directly with farmers and reputable importers to ensure fair wages and sustainable farming practices are upheld across our entire supply chain.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.