Returns & Exchanges
At Black Sheep Coffee, we want you to love every brew; however, due to the perishable nature of our coffee beans, we can only accept returns on non-food items or incorrect orders within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of why you would like to return your item.
Verification
Wait for our team to review your request; for damaged or incorrect coffee orders, please include a photo of the packaging and batch code.
Package Your Item
Ensure non-perishable items like mugs or brewers are in their original, unused packaging to be eligible for a full refund.
Ship and Refund
Send your item back using the provided return label; once received and inspected, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing